On hand to support your investment

engineered for efficiency, built to last

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Servicing and support

Our desiccant dehumidification systems are engineered to provide you with an industry leading long service life. In order to support your valuable equipment and to minimise unplanned downtime, we offer a range of preventative maintenance packages to suit every budget and application. Our technicians will ensure you achieve the maximum possible serviceable life from your unit and ensure it performs at the highest level year after year.

What you can expect from industry leading support

Its sad to hear from customers that they receive little or no aftersales support from previous providers and that spares are expensive. Often having to wait for weeks on end for site attendance to be told they will have to order parts.

If you invest in a system from Dry Air you will receive.

Affordable spares...
that arrive within a reasonable time frame.
support you can relay on...
our engineers are on hand to provide you with the support you deserve. Engineers attending site carry critical spares packs for your system.
providing you with the knowledge to safely operate the system
Market leading
3 year warranty...

Service level 1...

  • 24 hour technical helpline
  • Priority call out service 1 (UK wide site attendance within 24 hours)
  • 15% Discounted spares and consumables
  • 2 x annual service visit (cost inclusive of filters at each service)
  • Option of 5 Year fixed price servicing

Service level 2...

  • 24 hour technical helpline
  • Priority call out service 2 (UK wide site attendance within 48 hours)
  • 10% Discount on spares and consumables
  • 2 x annual service visit  (cost inclusive of filters at each service)

Service level 3...

  • Technical helpline during working hours
  • Priority call out service 3 (UK wide site attendance within 72 hours)
  • 5% Discounted spare parts
  • 2 x annual service visit (cost non inclusive of filters)
  (*extended warranty available, subject to SLA. Supplementary call out charge applicable)

Small Unit return to base servicing

For units MDC160-450 we offer a return to base service. Your unit is cleaned, inspected, and any faulty parts replaced. On completion the unit is returned to yourself. We aim to complete the return to base service within 72 hours of receiving your unit. For clients unable to shut down for such a period we offer an exchange unit scheme, a replacement unit is sent to site in advance of the shutdown to allow a rapid change over to take place. You then send us back your old unit so it can undergo its service.

Protecting your investment

Our engineers are on hand to ensure your system runs efficiently throughout the course of its operational life. 

Contact one of our team today to find your humidity control service solution...